@article{Williams_1999, title={E-mail and the effect of future developments}, volume={4}, url={https://firstmonday.org/ojs/index.php/fm/article/view/686}, DOI={10.5210/fm.v4i8.686}, abstractNote={E-mail research in organisations has tended to focus on the behaviour of the e-mail sender rather than recipient. A recent study examined the influences acting upon a recipient’s interpretation of e-mail messages in an organisation. From this examination study findings and the implications of two developments in e-mail technology, intelligent software agents and integrated messaging, are discussed in this paper.}, number={8}, journal={First Monday}, author={Williams, Eric}, year={1999}, month={Aug.} }