Exploring the accessibility of banking and finance systems for blind users

Brian Wentz, Dung (June) Pham, Kailee Tressler


With the widespread use of and increasing reliance on Web-based banking and financial systems by many consumers and businesses today, it is important to ensure that banking and financial systems provide equitable and full access for individuals who are blind. There is currently little publicly available research on the topic of blind users and accessible Web-based banking and financial systems, apart from anecdotal commentary and experiences. Recognizing this lack of concrete data and the critical need to ensure equitable access to these systems, we began an exploratory study to investigate the accessibility issues within banking and financial systems. The results of our survey comprise the first formal, peer-reviewed research that documents the state of accessibility problems on banking and finance systems and provides insights and future research suggestions that could improve the user experience of these systems for individuals who are blind.


Accessibility; UX; Accessible banking; Accessible finance; blind users; ADA; social inclusion

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DOI: https://doi.org/10.5210/fm.v22i3.7036

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