E-mail and the effect of future developments

Eric Williams


E-mail research in organisations has tended to focus on the behaviour of the e-mail sender rather than recipient. A recent study examined the influences acting upon a recipient's interpretation of e-mail messages in an organisation. From this examination study findings and the implications of two developments in e-mail technology, intelligent software agents and integrated messaging, are discussed in this paper.

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DOI: https://doi.org/10.5210/fm.v4i8.686

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