E-mail and the effect of future developments

  • Eric Williams


E-mail research in organisations has tended to focus on the behaviour of the e-mail sender rather than recipient. A recent study examined the influences acting upon a recipient's interpretation of e-mail messages in an organisation. From this examination study findings and the implications of two developments in e-mail technology, intelligent software agents and integrated messaging, are discussed in this paper.
How to Cite
Williams, E. (1999). E-mail and the effect of future developments. First Monday, 4(8). https://doi.org/10.5210/fm.v4i8.686