Predicting E-mail Effects in Organisations

Eric Williams


By the 21st century electronic mail (e-mail) will be a pervasive communication medium creating new possibilities and having unforeseen consequences in organisations. This paper attempts to predict e-mail developments and subsequent issues in organisations. System designers and managers need to look beyond the efficiency and productivity gains of technology to second level effects in order find the primary e-mail issue for organisations with the continued expansion of global telecommunications networks.

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