The business of conversations: Market social media surveillance and visibility

  • Daniel Trottier
Keywords: social media, surveillance

Abstract

Businesses increasingly rely on social media for personal information, which renders their market more visible. This paper draws on a surveillance studies perspective to consider the growth of market surveillance on social media. Drawing on a series of 13 semi–structured interviews with professionals who use Facebook as a business tool, this paper considers three emerging strategies. Radical transparency imports self–presentation tactics in a corporate realm, furthering corporate visibility. Listening refers to the surveillance of personal information. Finally, a conversational approach combines the visibility of both the market and the corporate actor. While popular literature celebrates this as a kind of mutual transparency, corporate actors are strategic in terms of what they present on social media.

Author Biography

Daniel Trottier
Daniel Trottier is a postdoctoral fellow in the Department of Informatics and Media at Uppsala University.
Published
2013-01-30
How to Cite
Trottier, D. (2013). The business of conversations: Market social media surveillance and visibility. First Monday, 18(2). https://doi.org/10.5210/fm.v18i2.3930